Frequently Asked Questions

FieldStaff Workforce is a cloud-based field service management platform designed for HVAC, plumbing, electrical, home care, delivery, and other service businesses. It provides GPS tracking, scheduling, digital daily logs, team messaging, compliance tools, and analytics to help manage your mobile workforce.

FieldStaff Workforce works for HVAC contractors, plumbing services, electrical contractors, home care and health services, delivery and logistics, property management, equipment rental, and any business with mobile workers who need scheduling, time tracking, and reporting.

Yes, workers access FieldStaff Workforce through a mobile app available on iOS and Android, or through a web browser. The mobile app provides the best experience for field work with offline capability, automatic notifications, and optimized GPS tracking.

Yes, we offer free demos and can set up a trial account so you can see how FieldStaff Workforce works with your team. Contact our sales team to schedule a live demo and get started with a trial.

FieldStaff Workforce is built specifically for field service companies. Unlike generic workforce management tools, we include GPS clock-in/clock-out, live worker tracking, digital daily logs, team messaging, and compliance document management all in one integrated platform. We focus on the exact workflows that field service managers need.

When workers clock in or out through the mobile app, FieldStaff Workforce captures their GPS location, converts it to a street address, and records a timestamp. Managers see the exact address on a map and have a complete, auditable record of where work started and ended. GPS data comes from your workers' phone location services — no special hardware required.

Yes, Professional and Enterprise plans include live worker tracking. Managers see all active workers on an interactive map, updated every 30 seconds during shifts. You can see worker location, speed, direction, and last-update timestamp. Workers automatically disappear from the map when they complete their shift.

Admins and managers send messages directly to workers through the app. Workers receive instant popup notifications, and unread message counts appear on their home screen icon. Workers can reply, attach files, and messages support read receipts. Everything is organized in inbox, archive, and trash folders.

Digital daily logs are shift reports that workers submit directly from their phone. They capture what services were performed, who was on site, incident notes, digital signatures, and photos. All reports are automatically saved as PDFs and backed up to the cloud, replacing paper timesheets and email updates.

Yes, workers see their upcoming shifts directly in the mobile app and receive automatic reminders when their shift is starting. When you make schedule changes, all affected workers get instant notifications. Workers can view their schedule for the week or month ahead from any device.

FieldStaff Workforce offers flexible pricing based on your team size and feature needs. We have multiple plans starting with essential features and scaling up to include live tracking, advanced reporting, and custom integrations. Visit our pricing page for current rates or contact our sales team for a custom quote.

Pricing varies by plan. Some plans include unlimited workers while others charge per user. We offer volume discounts for larger teams. Contact our sales team to discuss the best plan for your specific team size and budget.

The setup fee covers initial account configuration, worker account creation, data migration if needed, and onboarding support. We guide you through setting up your company, teams, job sites, and help get your workers ready to use the app on day one.

Yes, absolutely. You can upgrade your plan anytime as your business grows or your needs change. We'll ensure all your data transitions smoothly and provide support during the upgrade process.

Yes. FieldStaff Workforce uses enterprise-grade security including SSL/TLS encryption for all data in transit, encrypted databases at rest, role-based access controls, and regular security audits. We comply with GDPR and other data protection regulations.

All data is stored securely in Canada-based cloud servers with automatic daily backups. This ensures your data is protected, compliant with Canadian privacy regulations, and quickly recoverable in case of any issues.

Access to worker information is controlled by role-based permissions. Admins have full access to all data. Managers can typically see their team's information and shift details. Workers see only their own schedule, messages, and reports. You can customize permissions to fit your company structure.

Basic setup typically takes 1-2 days. We create your company account, load your workers, configure your job sites, and ensure workers can log in. If you need data migration or custom integrations, setup may take longer. Our team guides you through every step.

Yes, we provide comprehensive training for admins and workers. We offer onboarding calls, video tutorials, step-by-step guides, and email support. Our support team is available to answer questions and help you get the most out of FieldStaff Workforce.

Contact our sales team to schedule a live demo and discuss your specific needs. After the demo, we can set up a trial account so your team can test the platform. Once you're ready, we handle all setup and get your workers ready on day one.